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Legal | Withdrawal Policy

As part of our commitment to provide truly superior service, William Hill U.S. Holdco, Inc., a Delaware corporation, with offices at One Caesars Palace Drive, Las Vegas, Nevada, USA, 89109 (the "Company" "we", "our" or "us") will make every effort to process withdrawal requests quickly and efficiently. We utilize industry leading security and encryption technologies to ensure that transactions and financial information are kept secure.

Withdrawal Process

The withdrawal policy dictates that a player verifies the payment method previously used before a withdrawal can be made from the player's account. This validation process minimizes the potential for online fraud by directing returned funds to the player's personal account.Upon entering the withdrawal amount in the cashier, the player may be required to authenticate the player's user name and verify that the player is the account holder. This requires the entry of the player's username, password, and unique token number that was sent to either the player’s registered mobile device or the player’s email address. When this process is successfully completed, a confirmation message with a withdrawal reference number will be sent to the player at the player’s registered mobile device or email address.

At WSOP.com, the method(s) by which a player may withdraw funds is dependent upon the deposit method(s) used by the player in the past, and the amount of those deposit(s). Withdrawal requests will be automatically paid directly to the verified payment method(s) by which a player submitted the original deposit(s) to such player's WSOP.com account, up to the "player transaction balance" (defined as "any total sum a player has deposited to such player's WSOP.com account, less previous withdrawals and/or refunds to this same payment method").

However, in instances where a player has used a credit card, debit card other than Visa Debit Card and Mastercard Debit Card or PayNearMe to submit the original deposit(s) to such player's WSOP.com account, we will be unable to send withdrawals back to these payment methods. We will be able to send the requested withdrawn funds to another previously verified payment method of the player’s choosing.

Thereafter, a player may choose the payment method(s) by which such player receives the remaining withdrawal balance (subject to verification of such payment method), if available:

  • Bank transfer (ACH);
  • PayPal;
  • Play+;
  • In-person withdrawal at a cashier's cage;
  • Visa Debit Card;
  • Mastercard Debit Card; or
  • Any other method approved by the Company, subject to applicable regulations.

An example of how this may work in practice is as follows. Assume deposits are made in the following manner:

  1. $100 using a bank transfer from bank account X
  2. $50 using a bank transfer from bank account Y
  3. $200 using a bank transfer from bank account Z
  4. $50 using a Visa Debit Card
  5. $50 using a Mastercard Debit Card

After engaging in game play, the player then requests a withdrawal of $600 using a bank transfer. The funds will be paid out in the following manner:

  1. $100 to bank account X
  2. $50 to bank account Y
  3. $200 to bank account Z
  4. $50 to the Visa Debit Card
  5. $50 to the Matercard Debit Card
  6. Remaining funds ($150) to the bank account or Debit Card account the player specifies, which has been previously verified in accordance with this Withdrawal Policy.

Please note the following important withdrawal information:

  • Multiple withdrawals requested within 24-48 hours via the same payment method may be combined as one payment.
  • Withdrawals will be posted as separate transactions and will not cancel charges resulting from a player's previous deposit(s) to a WSOP.com account.
  • If a player has not actively used the chosen withdrawal method to deposit to such player's account for more than 12 months, that specific withdrawal option may no longer be available.
  • We will not process your withdrawal request, if such request is for less than the minimum allowable amount:
    • The minimum bank transfer (ACH) withdrawal amount is $10.
    • The minimum withdrawal via Play+ is $10.
    • The minimum withdrawal via PayPal is $10.
    • The minimum withdrawal amount via the live cashier's cage is $50.
    • The minimum withdrawal via Visa Debit Card is $10.
    • The minimum withdrawal via Mastercard Debit Card is $10.
  • Player authorization and/or some documentation will be required to process withdrawal requests, and we may ask that a player sign a list of all previous deposits to such player's WSOP.com account.
  • Withdrawal method verification must be completed within 14 days or the withdrawal will be reversed, and the funds returned to the player's bankroll.
  • We reserve the right to delay and/or discontinue the processing of a player's withdrawal requests until final verification has been received for any outstanding deposits which such player has made.
  • A player may withdraw bonus funds or winnings from such funds, only after all applicable bonus and promotion policy requirements have been met.
  • We do not charge a fee for any withdrawal method; however, the player's bank, debit card, or payment processor may levy a fee to process the withdrawal, for which the player is responsible.
  • We reserve the right to delay or cease the processing of a player’s withdrawal request, until final approval has been received for any outstanding deposit transactions.
  • If your approved withdrawal request exceeds the Withdrawal Transaction Limit set by a payment method processor but does not exceed the Withdrawal Daily Limit set by such payment method processor, the withdrawal request amount will be paid in installments on the same day. In the event that your approved withdrawal request exceeds the Withdrawal Daily Limit set by a payment method processor, the withdrawal request amount will be paid in installments that will split into multiple days, which for the avoidance of doubt, is always subject to the payment method processor’s Withdrawal Daily Limit.
  • All withdrawal requests, at our sole discretion, may be subject to fraud prevention checks and verification checks.
  • For the avoidance of doubt, other than a player's in-person withdrawal at a cashier's cage, any withdrawn funds may only be made available to a payment method(s) for which the player is the named account holder.

Verification Documents

In some cases, depending on the deposit method used to fund the account, the player may be asked for one or more of the below documents, or additional documents not included in the list below, in order to process the withdrawal. We reserve the right to request that all documents be certified and/or notarized should it be deemed necessary to prove the legitimacy of the submitted documents.

  • Credit/debit cards: A copy of the front and back of the credit/debit card(s) used to fund the account. Ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, block out the middle eight numbers on the front of the card copy and the three-digit security code on the back of the card copy.
  • Proof of bank account number (ACH): A copy of a bank statement or voided check with name and account number clearly visible.
  • Proof of address: A recent document showing the player's full name and address as registered on such player's WSOP.com account. This may be submitted in the form of a utility bill or a credit card statement. If the document provided is a credit card statement, please block out the eight middle numbers of the credit card.
  • Photo ID: A copy of a valid government issued passport, driver's license, or state non-driver ID card. Ensure that the name, photograph, and signature are clearly visible on the document.

Processing and Reversing Withdrawals

A withdrawal request may be reversed by a player up to 1 business day following such request. Thereafter, the withdrawal will be processed by us and may no longer be reversed. The timeframe for such withdrawn funds to be received by the player will be dependent on the withdrawal method selected.

When account verification is required to complete a player’s withdrawal request, we will hold all pending withdrawals in the player’s bankroll until we have completed the verification of the player’s account. If the player’s withdrawal remains pending and is not held with the player’s bankroll immediately, the player will have 14 days to complete the payment method verification before the player’s withdrawal is reversed and returned to such player's bankroll.

To reverse a requested withdrawal, a player must: (i) login to the player's WSOP.com account using the player's username and password; (ii) go to the Cashier and select "Withdrawal", where a list of pending withdrawal requests will appear in the "Awaiting Process" box; and (iii) select any unprocessed withdrawal request by clicking on it, and then selecting "Reverse Withdrawal". The withdrawal request will be reversed and the funds promptly returned to the player’s WSOP.com bankroll.

In the event that a player cancels a withdrawal request, the player will bear full responsibility for any subsequent wager of such sum. We shall have no obligation to refund a player any amounts which have been cancelled by the player and subsequently wagered.

NOTE: Withdrawals requested and subsequently reversed will not qualify as deposits for the purposes of promotions or bonuses that require a player deposit.

For assistance withdrawing funds please click here to contact us.

See you at the tables!

Last updated on May 27, 2024