Legal | Patron Protection

Patron Protection on WSOP.com

In accordance with the regulations issued by the Pennsylvania Gaming Control Board(“PGCB”), this page provides information which you may find useful in relation to your gaming activity and your account with us.

Playing Responsibly

William Hill U.S. Holdco, Inc. (the “Company”, “us” or “we”) is committed to providing a responsible gaming environment.

Must be 21 or older to gamble. Know When To Stop Before You Start.® If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537)

We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option - like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.

• The decision to gamble is a personal choice. No one should feel pressure to gamble - from others or themselves.
• Gambling should not be perceived as essential to having a good time.
• Limits should be set before starting to gamble. Money spent on gambling should be considered the cost of entertainment. People should gamble only with money they can afford to lose. A person who chooses to gamble should set time and monetary limits and adhere to them.
• There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.
• Excessive use of alcohol when gambling can be risky. Irresponsibly using alcohol can affect a person's judgment and interfere with the ability to adhere to predetermined limits.

Keep in mind that you always have someone to talk to. You may seek professional help from the following organizations:

• Council on Compulsive Gambling of Pennsylvania
• The National Council on Problem Gambling
• Gamblers Anonymous of PA
• Gam-Anon of PA
• The Department of Drug and Alcohol Programs
• The PA Department of Drug and Alcohol’s Gambling Addiction Participating Provider List
• The Board’s Office of Compulsive and Problem Gambling

You can also find further information at:

• Office of Compulsive and Problem Gaming

Preventing Underage Gambling

It is illegal for anyone under 21 to gamble for real-money on the WSOP.com ("WSOP.com Platform").

We perform an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for age verification information from the player and suspend the player's account until he provides information that verifies appropriate age to our satisfaction.

Unfortunately, no system is foolproof. If you know a person under 21 who is registered with the WSOP.com Platform, please notify our customer support team. If a person with an account is found to be under the age of 21, such person’s account will be terminated and the Company may withhold any funds that are present therein.

It is a criminal offense for persons under the age of 21 to gamble. Anyone who facilitates a person under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

Looking Out for Kids

Responsible gaming means making sure parents understand the importance of supervising their children's online activities. The internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Tips for parents:

· Do not leave children unattended near your computer when you are logged into your WSOP.com Platform real-money account.

· Do not allow persons under 21 to participate in any gambling activity.

· Keep your WSOP.com Platform real-money username, password, and deposit method details out of the reach of children.

· Educate your children about the illegality and potential dangers of underage gambling.

Setting Limits

Most gamblers are casual gamblers - they do it for fun and entertainment. Experts agree that casual gambling with affordable wagers can be a harmless, enjoyable pastime. Responsible gamblers understand that gambling entails risk. That is why gambling responsibly means setting predetermined, acceptable limits. People who set responsible limits are gambling with funds they can afford to lose. Those limits differ from person to person, according to their financial situations. Setting those limits - and sticking to them - is crucial. A player can establish his own limits by developing a set of personal guidelines to determine whether, when, and how much to gamble.

On the WSOP.com Platform, a player can set the following limits on his account (or a combination thereof):

• Playing Time Limit
• Deposit Limit
• Spend Limit
• Poker Tournament and Buy In Limit
• Reality Check

In order to set the player playing time limit, deposit limit, spend limit, poker tournament and buy in limit or reality check, a player will first need to download and install the mobile/desktop application, and then login. Once a player has logged into their account, the player must then access the My Account page and follow the relevant instructions below. A player can access the My Account page from: (i) the player’s desktop by clicking on the player avatar located on the upper left of the screen and then clicking on My Account; or (ii) from the player’s mobile application by clicking by clicking on the player avatar located on the upper right of the screen and then clicking on My Account.

If a player needs help, customer support is available 24 hours a day to assist him.

Playing Time Limit

A player can set a daily playing time limit, in order to notify such player of the amount of time he has spent playing on the WSOP.com Platform in a calendar day.

As soon as a player reaches the playing time limit set, such player will receive a pop-up notification.

A player can set and adjust his daily playing time limit on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab, click Play Time Limits and then insert or adjust (as applicable) the playing time limit and then click Update Limit.

When the playing time limit is initially set by a player, the playing time limit will apply to the calendar day in which it is set. Any decrease to a player’s playing time limit will take effect immediately.

Any increase to a player’s playing time limit, set through the poker client will take effect subject to his affirmation of any such increase and when the player next logs into his account, following the conclusion of the calendar day in which the increase is set.

If a player reaches his time limit when actively playing in a poker tournament, the player will be able to complete the tournament but will not be permitted to spend any additional funds on any re-buys, re-entries and add-ons in such tournament.

Deposit Limits

A player’s set playing time limit shall automatically renew unless adjusted.

A player can set a deposit limit on the WSOP.com Platform, in order to limit the amount of money he can deposit into his account on a rolling 24 hour period, rolling seven day period or a rolling monthly period (a rolling period means that a deposit limit will always be calculated by looking back at the past 24 hours, 7 days or 30 days, as applicable, and not over a calendar day, calendar week or calendar month). The player will receive a pop-up notification which he will have to confirm for the deposit limit to take effect.

As soon as a player reaches his deposit limit, such player will receive a pop-up notification advising him that he can no longer make any further deposits into his account until a new rolling daily, weekly or monthly time period begins (as applicable).

A player can set and adjust his deposit limit on the WSOP.com Platform, through the My Account page and then go to the Responsible Gaming tab and click Deposit Limits or from anywhere on the Cashier page by clicking on the player’s avatar located on the upper right corner of the screen and then Set Personal Limits.

Any decrease to a player’s deposit limit will take effect immediately. Whilst any increase to a deposit limit will take effect 30 days following the player making the change to his deposit limit and the player logging into his account following the expiration of the aforementioned 30 day period.

By way of example, if a player sets a $100 deposit limit on a weekly basis, and during such period a player wishes to increase his deposit limit to $200, the increase will only take effect the first time the player logs into his account following 30 days from when the player has increased his deposit limit

Please Note: If a player has requested to increase his deposit limit during the applicable period, the player will not be able to increase the deposit limit requested again until after the first request has come into effect.

A player’s set deposit limit shall automatically renew unless adjusted.

Spend Limits

A player can set a spend limit, in order to restrict the amount of money which he can spend on cash games and poker tournaments (calculated together) on a:

(i) calendar day- beginning at 12.00 am on the day when the spend limit comes into effect and ending at 11:59 pm on such day;

(ii) calendar week- beginning on a Monday at 12:00 am of the week when the spend limit comes into effect and ending on the Sunday of such week at 11:59 pm;

(iii) calendar month- beginning on the first calendar day of the month at 12:00 am of the when the spend limit comes into effect and ending on the last day of the month at 11:59 pm; or

(iv) a combination of the three points above.

As soon as a player reaches his spend limit, such player will receive a pop up notification advising him that he cannot play for real money until a new daily, weekly or monthly period begins (as applicable). For example, a player’s your daily spend limit is reached, the player will only be able to buy in, beginning at midnight.

A player can set and adjust his spend limit on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab and click Spend Limits from where the player can set or adjust the relevant Spend Limit (for each or any of the three periods provided).

Any decrease to a player’s spend limit will take effect immediately. Any increase to a player’s spend limit will only take effect once the applicable time period previously set has expired.

When a spend limit time period expires and a further period with regards to the spend limit begins, any funds that have been added “to the table” (through a buy or re-buy) during a poker tournament or ring game are also excluded from the spend limit calculation. By way of example, if a player sets a daily spend limit of $50 and such player has bet $10 through a rebuy if the player is still participating in such hand when the new daily spend limit begins such player may lose up to $60 (the $10 “at the table” plus the $50 spend limit).

Players must be aware that any spend limit which they set will have an effect upon their ability to fund tournament buy-ins, re-buys, add-ons and play at cash tables during the period of their spend limit (i.e. tournament buy-ins, re-buys and add-ons will count towards a player’s spend limit). As a result, if such player reaches the spend limit during a tournament, he will not be able to fund a re-buy or add-on. By way of example, if a player set a daily spend limit of $30 and buys in to a tournament for $20, he will not be able to re-buy into a tournament if such re-buy in costs $15.

Please Note: A player may request to increase his spend limit multiple times during the time period set, the last request made during such period will come into effect once the relevant time period has expired.

A player’s set spend limit shall automatically renew unless adjusted.

Poker Tournament and Buy In Limit

A player has the ability to keep track of the amount he spends playing in each tournament and each cash game by setting a limit on the amount such player spends in each tournament or cash game.

If a player reaches his poker tournament and buy in limit, such player will not be able to re-buy in that particular poker tournament or cash game that the player is currently participating in. If a player has set a spending limit of $200 per day and has set a poker tournament and buy in limit of $50, in such instance, for each new game or tournament a player participates in, such player can spend up to $50 in each game or tournament that he participates in up to the daily spending limit of $200.

A player can set and adjust his poker tournament and buy in limit on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab where the player can set or adjust the Poker Tournament and Buy In Limit.

If you decrease your Poker Tournament and Buy In Limit, it will take effect immediately. If you increase your Poker Tournament and Buy In Limit, it will take effect the next time you log in to your account in WSOP.com, following the expiration of 24 hours from when the increase has been set.

If a player reaches his Poker Tournament and Buy In Limit, the player will be able to complete the tournament or cash game (as applicable) but will not be permitted to spend any additional funds on any re-buys, re-entries and add-ons in any tournament or cash game (as applicable).

Reality Check

A player has the ability to keep track of the amount of time he spends playing on WSOP.com. A player can set his reality check for 15, 30, 45 or 60 minute intervals. The reality check reminder the amount of time you spent and money wagered since you last logged in.

A player can set and adjust his reality check on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab and click Reality Check from where the player can set or adjust the relevant reality check.

A player’s reality check shall automatically renew, if you make a change to your reality check interval, it will take effect the next time you log in to your account in WSOP.com.

Cooling-Off

If, at any stage, a player wishes to take a break from gambling, he can request a cooling off period from the WSOP.com Platform of 1 week, 2 weeks, 1 month, 2 months, 3 months, 5 months or for any other period which may not be less than 72 hours and may not be greater than 180 days. In order to set a “cool-off” period through the WSOP.com Platform, a player will first need to access the My Account page. A player can access the My Account page by clicking on My Profile located on the upper left of the screen and then clicking on My Account.

Once the My Account page is reached, the player will need to go to the Responsible Gaming tab and click Cooling-Off which will then take the player to the Cashier page. On the Cashier page, the player can choose between the available periods of time he wishes to “cool off” for and then click submit. The player will then be logged off for the Cashier page and the WSOP.com Platform.

During the "cooling-off" period a player's WSOP.com Platform account will be suspended and the WSOP.com Platform will take all reasonable measures to make sure the player does not receive promotional offers. This suspension is irrevocable during the "cooling-off" period. The player's WSOP.com Platform account will automatically re-open at the end of the selected "cooling-off" period. A player may withdraw their remaining bankroll during this period.

Self-Exclusion

If, at any stage, a player becomes concerned about his gambling, he can find a link on the My Account page under the Responsible Gaming tab where he can make a request online to be self-excluded from the WSOP.com Platform.

Players may self-exclude themselves by submitting a request in-person at a location designated by the PGCB, for minimum self-exclusion periods of 1 year, 5 years or permanently. In addition players may self-exclude for 1 year, 5 years or permanently, through the PGCB website.

Once a player self-excludes, we will restrict his account. A self-excluded player must not open any new accounts, any new accounts he attempts to open during the period of his self-exclusion will also be restricted as soon as they are detected. Any wager which a player has made that is still open when such player self excludes, will be cancelled and the related funds will be returned to the account. During any such self-exclusion period you will be able to withdraw funds from your account through the WSOP.com cashier subject to the Withdrawal Policy. Howwever, following the expiration of 30 days from when a player has self-excluded, we reserve the right to send the self-excluded player any funds in the player’s account, by cheque to the player’s registered address, subject to the funds in the account being greater than $1 and such amount shall be considered as paid to the player and will not be able to be withdrawn by the player (for the avoidance of doubt the value of any bonuses in the players account is forfeited by the self-excluded player). In addition, we will take all reasonable measures to make sure the player does not receive any promotional material during this time of self exclusion.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

Please note that any request for exclusion from the WSOP.com Platform or if you permanently self-exclude yourself by submitting a request in-person at a location designated by the PGCB, such self-exclusion will also apply to all land based casino and/or hotel properties, companies, online gambling sites or brands that are currently owned, operated, managed, or serviced or will be owned, operated, managed or serviced by Caesars Entertainment or its affiliates after the date of this request... In such event, such player agrees not to gamble or even visit any part of a facility - including gaming areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas, pavilions, entertainment venues, and any other area of a gambling property owned, operated, managed, or serviced by the Company or its affiliates during the period of his self-exclusion.

Following the integration of William Hill into Caesars Entertainment, Inc. (“Caesars”), Caesars will continue the existing exclusion policies in place at William Hill sports books and online wagering platforms. Effective at the time of the integration, William Hill sportsbooks and online wagering platforms will exclude guests who are on the state-specific or state sponsored exclusion list for the state in which the sportsbook and online wagering platforms currently operate. Additionally, where possible, William Hill sportsbooks and online wagering platforms (and any sportsbooks/online wagering platforms that Caesars rebrands) will also exclude guests who are participants of a state-specific or state sponsored exclusion list in other states across the portfolio. Additionally, Caesars will continue to honor any in-house exclusion request initiated at William Hill and will be subject to Caesars’ Responsible Gaming Exclusion Policy.

Finally, we reserve the right to exclude a player at our discretion from all casino properties and online sites which are owned, operated or managed by the Company or its affiliates, if we determine there is a reasonable risk that the player is not gambling responsibly and he refuses to self-restrict or self-exclude.

Push Notifications

Please note! Should a player download any of our applications to his device and agree to receive push notifications, we will block your receipt of such notifications only if you choose to: (i) self-exclude from the WSOP.com Platform; or (ii) cool off from the WSOP.com Platform and we will block such push notifications for the duration you have chosen to cool off for.

If you have not self-excluded or chosen to cool off from the WSOP.com Platform, the only way to prevent receipt of such notifications is via the device itself or by deleting the application.

Risks Associated With Gambling

Gambling can have an impact on a player’s life, some of the risks associated with gambling are:

• Losing more money than you budget for.
• Spending more time gambling than you intend.
• Neglecting loved ones.
• Declining self-esteem.
• Increased stress and anxiety.
• Developing a preoccupation with gambling.
• Placing increasingly larger bets in order to get a rush.
• Gambling to escape or to improve your mood.
• Playing to escape from reality.
• Heightened states of euphoria which may affect your judgement.

Signs and Symptoms of Gambling Disorders?

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs and symptoms of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

• Do you lose time from work due to gambling?
• Is gambling making your home life unhappy?
• Is gambling affecting your reputation?
• Have you ever felt remorse after gambling?
• Do you ever gamble to get money to help pay debts or solve other financial difficulties?
• Does gambling decrease your ambition or efficiency?
• After losing, do you feel you must return as soon as possible to win back your losses?
• After a win, do you have a strong urge to continue and win more?
• Do you often gamble until your last dollar is gone?
• Do you ever borrow to finance your gambling?
• Have you ever sold any real estate or personal property to finance gambling?
• Are you reluctant to use "gambling money" for normal expenditures?
• Does gambling ever make you careless about the welfare of your family?
• Do you ever gamble longer than you had planned?
• Do you ever gamble to escape worries or trouble?
• Have you ever committed or considered committing an illegal act to finance gambling?
• Does gambling make you have difficulty sleeping?
• Do arguments, disappointments, or frustrations create an urge to gamble?
• Do you have an urge to celebrate good fortune with a few hours of gambling?
• Have you ever considered self-destructive behavior as a result of your gambling?

Myths About Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

• A player’s luck changes the more he gambles.
• If a player increases the value of his bets, he will win his money back.
• That a player can have a lucky day.
• Tracking previous results can help a player forecast the coming results.
• If a player plays on more than one poker game at a time, he will increase his chances of winning.
• That a player can develop a special strategy that will help him win.
• Knowing a game well will increase a player’s chances of winning.
• It’s not possible to become addicted to something like gambling.
• To be a problem gambler a player has to gamble every day.
• If a player can afford to gamble then he can’t be a problem gambler.
• Only irresponsible people become addicted to gambling.
• Problem gambling is easy to recognize.

The Board’s Self Exclusion Brochure

You can find the PCGB’s Self Exclusion Brochure via this link.

Terms of Service

The WSOP.com Platform Terms of Service can be found here.

Privacy Policy

The WSOP.com Privacy Policy can be found here.

PGCB Website

The Pennsylvania Gaming Control Board website can be found here.

Detecting Unauthorized Use of Your Account

In order to assist you in detecting any unauthorized use of your account on WSOP.com, you can find in the Lobby of WSOP.com the time of your account was last logged into. You can also generate at any time an Account Statement Report available on the My Account page and review your financial transactions on WSOP.com. You can contact Customer support ([email protected]) for the IP address of the last login to your WSOP.com account or if you suspect any unauthorized use of your account.

Estimated Withdrawal Times From Your Account

Please Note: Delivery of the paper check to your registered address is subject to postal services and may take several weeks to arrive. Paper checks that are not deposited by you into your bank account within the applicable period or which are returned to us, will be canceled and the funds deposited back to your account bankroll.

The times stated above are only an estimate of the period in which your withdrawal requests will be processed and received. All withdrawal requests may be subject at our sole discretion to fraud prevention checks and verification checks.

Account Security

It is your responsibility to configure your client terminal’s auto-lock feature to protect your client terminal from unauthorized use.

You are prohibited from allowing any other person to access or use your account on the WSOP.com Platform.

Last updated: Sep 5th, 2024